Privacy Policy

Account information: name, email address, phone number, and password (stored securely as a hash, never in plain text) when you register as a customer, travel agent, corporate account, or API partner.

Booking information: passenger names, contact details, travel dates, and any other details required to complete a flight, hotel, or bus booking with the relevant airline, hotel, or bus operator.

Payment information: we do not process card payments directly. Payments are made via bank transfer, UPI, or cash, and you may be asked to upload a payment screenshot or transaction reference (UTR) so our team can verify and confirm your payment. We do not collect or store your bank account passwords or card numbers.

Usage information: pages visited, searches performed, and general device/browser information, collected automatically to help us operate and improve the site.

We use the information we collect to:

• Create and manage your account and process your bookings
• Share necessary passenger/guest details with airlines, hotels, and bus operators (via our booking technology partner) to complete your travel booking
• Verify payments and send booking confirmations, e-tickets, and updates
• Respond to support requests, cancellations, and change requests
• Detect and prevent fraud, abuse, and unauthorized access
• Improve our website, products, and customer experience
• Send you offers or updates, where you have not opted out

We share your booking details with the airlines, hotels, bus operators, and our travel-technology (GDS/API) partner strictly as needed to create and manage your booking. We do not sell your personal information to third parties.

We may also share information with:

• Service providers who help us operate the platform (e.g. hosting, email, SMS)
• Law enforcement or regulators, where required by applicable law
• A successor entity in the event of a merger, acquisition, or sale of assets

We use cookies and similar technologies to keep you logged in, remember your recent searches and preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

We retain booking and account information for as long as your account is active and for a reasonable period afterward, as needed to comply with legal, tax, and accounting requirements and to resolve disputes.

You can review and update your account details from My Account > Profile, and you can contact us at any time to request access to, correction of, or deletion of your personal information, subject to our legal and record-keeping obligations (for example, we may need to retain booking records for a period after deletion is requested).

We use reasonable technical and organizational measures — including password hashing and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of the site after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your information, contact us at support@journeygoo.com.