Terms & Conditions

Journey Goo is available to individual travellers (B2C), registered travel agents (B2B), corporate accounts, and approved API partners and suppliers. Each account type has its own registration and approval process, and agent/corporate/supplier accounts may need to be approved by our team before they can be used.

You are responsible for keeping your login credentials confidential and for all activity under your account. Please notify us immediately if you suspect unauthorized use of your account. You agree to provide accurate and current information when registering and when making a booking.

When you search and book a flight, hotel, or bus ticket through Journey Goo, we act as a booking intermediary between you and the relevant airline, hotel, or bus operator. Fares, availability, seat maps, room details, baggage allowances, and cancellation/change rules are set by the airline, hotel, or bus operator, not by Journey Goo, and are shown to you at the time of booking wherever possible.

A booking is only confirmed once payment has been verified and a PNR, hotel confirmation, or bus ticket has been successfully issued. Until then, your booking may show as "Pending" or "Awaiting Payment Confirmation".

We currently accept payment by bank transfer, UPI, or cash, in line with the payment options shown at checkout. After you submit payment details (including a screenshot or transaction reference where applicable), our team verifies the payment before your booking is confirmed. Please allow reasonable time for this verification, especially outside business hours.

Agents may also pay for bookings directly from their wallet balance, which is topped up via a recharge request that our team verifies before crediting the wallet.

You may cancel a booking that is still "Pending" or "Awaiting Payment Confirmation" yourself from My Account > My Bookings. Once a booking is confirmed, cancellations are subject to the fare/cancellation rules of the airline, hotel, or bus operator, and must be requested through our support team or, for confirmed flight bookings, via the "Request Change" option in your account. Cancellation charges, where applicable, will be deducted from any refund. See our Refund Policy for more detail.

You agree not to misuse the Services — including attempting to access accounts that are not yours, interfering with the normal operation of the site, submitting false booking or payment information, or using the Services for any unlawful purpose. We may suspend or terminate accounts that violate these Terms.

Additional terms may apply to travel agent, corporate, supplier, and API partner accounts, including commission/markup structures, wallet and credit terms, and API usage limits, which will be communicated separately as part of the onboarding/approval process for those account types.

Journey Goo facilitates bookings but is not responsible for the acts, errors, omissions, representations, warranties, or negligence of any airline, hotel, bus operator, or other third-party service provider, or for any injury, loss, or damage resulting from their services. To the maximum extent permitted by law, our liability in connection with the Services is limited to the amount you paid for the relevant booking.

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of the Services after an update means you accept the revised Terms.

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts having jurisdiction over our place of business.

Questions about these Terms can be sent to support@journeygoo.com.