Refund Policy

Journey Goo books your flight, hotel, or bus ticket through the relevant airline, hotel, or bus operator. Whether a booking is refundable, partially refundable, or non-refundable — and any cancellation charges that apply — is determined by that operator's fare rules and cancellation policy, not by Journey Goo. These rules are shown wherever possible at the time of booking.

• If your booking is still Pending or Awaiting Payment Confirmation, you can cancel it yourself anytime from My Account > My Bookings — no charges apply since payment was never confirmed.
• If your booking is already Confirmed, cancellation must be requested through our support team — visit Cancel a Booking or Contact Us. For confirmed flight bookings, you can also submit a change/cancellation request directly from My Bookings.

Where the operator's fare rules allow cancellation, applicable cancellation charges (airline/hotel/bus cancellation fee, and any convenience fee already paid) will be deducted from your payment before the remaining amount is refunded.

Once a refund is approved and processed by our team, the amount is credited back to your original payment method within 5–7 business days, depending on your bank. You can check the live status of a specific refund anytime at Check Refund Status.

• No-shows, or cancellations requested after the operator's cancellation window has closed
• Bookings explicitly marked non-refundable at the time of booking
• Convenience/service fees, where the operator or Journey Goo's terms specify these are non-refundable

If you believe you were charged in error, or made a duplicate payment for the same booking, contact support@journeygoo.com with your booking reference and payment proof, and our team will investigate and process a correction or refund where appropriate.

For any refund-related question not covered here, reach out at support@journeygoo.com or via our Contact Us page.